Refund and Returns Policy

Last updated: January 30, 2026
At Texmover, we stand behind the equipment we sell. If something isn’t right, we’ll work with you to resolve it quickly.

Overview

Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.

To be eligible for a return, your item must be unused, uninstalled, and in the same condition that you received it. It must also be in the original packaging, with all parts, manuals, accessories, and documentation included.

Several types of goods are not eligible for return. Due to the nature of industrial/material handling equipment, we do not accept returns for items that have been used, assembled/installed, modified, damaged after delivery, or are missing parts not due to our error.

Additional non-returnable items:

Clearance / final sale items
Special-order or custom items
Electrical components, batteries, chargers, or power units that have been installed/used
Replacement parts or accessories that have been installed/used
Any item returned without a Return Authorization (RMA)

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer. Contact us first so we can issue return instructions and, if needed, an RMA.

There are certain situations where only partial refunds are granted:

Items with obvious signs of use, wear, or damage
Items returned with missing parts/accessories/manuals not due to our error
Items returned in packaging that is severely damaged or not suitable for resale
Any item returned more than 30 days after delivery

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If your return is approved, your refund will be processed and a credit will automatically be applied to your original method of payment within 5–10 business days (your bank or card issuer may take additional time to post the refund).

Refunds may be reduced if:

Freight pickup/return shipping fees apply (for large/heavy items)
The item is returned with missing parts/accessories/manuals not due to our error
The item shows signs of use, installation, damage, or modification
The item is not returned in the original packaging or is not in resalable condition

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company—refunds can take some time before they are officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund, please contact us and include your order number and the email used at checkout:
https://texmover.com/contact-us/

Sale items

Only regular priced items may be refunded. Sale items and clearance/final sale items cannot be refunded unless they arrive damaged or defective.

Exchanges

We only replace items if they are defective, damaged during shipping, or if we sent the wrong item. If you need an exchange for the same item, please contact us with your order number and photos (if applicable). We will provide the next steps and, if approved, a return authorization (RMA).

Contact: https://texmover.com/contact-us/

Shipping returns

To return your product, you must first contact us for return instructions and a Return Authorization (RMA). Returns sent without authorization may be refused.

Return shipping: If the return is not due to our mistake (wrong item shipped) or a confirmed defect/damage on arrival, the customer is responsible for all return shipping costs. For large/heavy items shipped by freight, the customer is responsible for any pickup, carrier, or palletizing fees. Original shipping charges are non-refundable.

We recommend using a trackable shipping service. We are not responsible for items lost or damaged during return shipping.