Frequently Asked Questions
Find quick answers about pallet jacks, stackers, ordering, and freight delivery.
If you don’t see your question, contact us and we’ll help fast.
Quick Quote Checklist
What information should I include for the fastest quote?
Include load weight (lbs), lift height needed (inches), pallet size/type, delivery ZIP code, and how often you’ll use the equipment.
What pallet details do you need?
Tell us pallet length/width, and if it’s standard, oversized, or closed-bottom. If you’re not sure, send a photo and approximate size.
Do I need to know the exact lift height?
If possible, yes. Measure the highest point you need to lift to (rack height, truck bed, platform). We can help you choose if you give an estimate.
What helps you recommend the right model?
Usage frequency (daily/weekly), indoor/outdoor use, floor condition (smooth/rough), aisle width, and the heaviest load you handle.
Choosing the Right Equipment
What’s the difference between a pallet jack and a stacker?
A pallet jack moves pallets at floor level. A stacker can lift pallets vertically for shelving, staging, or loading.
How do I choose capacity (lbs)?
Choose above your maximum load. For frequent heavy use, go up one size for safer operation and longer equipment life.
Manual vs electric—what should I choose?
Manual is best for light use and short distances. Electric is best for frequent daily use, longer travel, or heavier pallets.
Will it work with my pallets?
Most equipment fits standard pallets. Closed-bottom or special pallets may require specific fork sizes—send pallet info and we’ll confirm compatibility.
Quotes, Ordering & Payment
How do I request a quote?
Use our contact form or email us with the Quick Quote Checklist details. We’ll reply with the best option and total delivered price.
Can you help me choose the right model before I buy?
Yes. Tell us what you lift, how high, and how often. We’ll recommend a safe and cost-effective solution.
Do you offer business or bulk pricing?
Yes—send quantities and delivery ZIP code and we’ll provide a bulk quote.
Can I change my order after purchase?
Contact us ASAP. If it hasn’t shipped, we can usually update it. If shipped, we’ll guide you on next steps.
Shipping & Freight Delivery
Where do you ship?
We ship across the Continental U.S. via road freight delivery.
How is delivery handled?
Most orders ship on a pallet by freight carrier. Standard delivery is usually curbside unless you request additional services.
Do you offer liftgate delivery?
Yes. If you don’t have a dock or forklift, request liftgate service so the carrier can unload.
Can you deliver to residential addresses?
Yes, but residential freight may include extra carrier fees and often requires liftgate service.
Returns & Exchanges
What is your return policy?
We offer a 30-day return window starting from the delivery date. To be eligible, the item must be unused, in original condition, and not damaged.
When are returns accepted?
Returns are accepted if you ordered the wrong item, changed your mind, or no longer need it—as long as the product is not damaged and meets the return conditions.
Who pays for return shipping?
If the return is not due to a Texmover error (for example: change of mind, incorrect order, or no longer needed), the customer is responsible for return shipping costs and any applicable freight/handling fees.
What if the item arrives damaged or there’s an issue caused by shipping or us?
If your item arrives damaged or there’s an issue caused by our error or the carrier, contact us within 24–48 hours of delivery with photos of the packaging and product. We will work with you to resolve the issue.
How do I start a return or exchange?
Email office@texmover.com with your order number, the reason for the return/exchange, and photos if applicable. We’ll reply with instructions and next steps.
When will I receive my refund?
After the returned item is received and inspected, approved refunds are processed back to the original payment method. Processing times can vary depending on your bank/payment provider.
Returns & Exchanges
Do your products come with a warranty?
Yes. All Texmover products include a 12-month warranty from the date of delivery.
What does the 12-month warranty cover?
The warranty covers manufacturing defects and faults caused by materials or workmanship under normal use.
Q3: What is NOT covered by the warranty?
The warranty does not cover issues caused by:
– Misuse or improper operation
– Overloading beyond rated capacity
– Accidents, impacts, or neglect
– Unauthorized modifications or repairs
– Normal wear and tear (wheels, rollers, seals, hydraulic oil, batteries/consumables if applicable)
– Damage caused by improper maintenance or incorrect installation
How do I make a warranty claim?
Email office@texmover.com with your order number, product model/serial number (if available), and a description of the problem. Please include photos or a short video—this helps us resolve issues faster.
What happens after I submit a claim?
We will review your request, may ask for additional details, and then provide the best solution based on the issue—this may include troubleshooting guidance, replacement parts, repair instructions, or other warranty support.
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